Solutions
The manual-handling risk in care and service work, made objective.
- Sector
- Hospitality & aged care
- Primary risk
- Resident handling · service work
- Standards
- Safe Work Australia · ISO 31000
The MSD challenge in hospitality & aged care
The risk where this work actually happens.
Hospitality and aged care carry significant manual-handling risk — resident handling, repetitive tasks, sustained postures — in a workforce where injuries are costly and turnover is high.
How JointAction supports hospitality & aged care
Evidence in, prevention out.
Assess handling and care tasks objectively and repeatably.
Build role demand profiles to support graduated return-to-work.
Prioritise controls by consequence.
Hold a defensible record for insurers and regulators.
In practice
EML has used the platform across around 1,000 hospitality and aged-care assessments since August 2022.
Resident handling, repetitive service tasks and sustained postures are measurable with the same kit and the same 10-minute assessment as heavy industry. For an insurer-led program, the value is a consistent, defensible evidence base across many small sites rather than one consultant visit a year.